Last updated: October 2026 — Part of our Terms of Service
GRANT — EXECUTIVE ADVISOR AI
If you are here, something did not go as expected. We want to be fair. Read this carefully — and if your situation is not covered, write to us directly.
Different View of Business LLC is committed to fair and transparent refund practices. We believe in the value of what we deliver — and we stand behind it. This policy applies from the moment of your first payment. The demo session is always free — no charge, no refund needed.
All refund requests must be submitted to help@the2ndchance.app with your account email and a brief description of your request. We will respond within 5 business days.
The demo session is free and requires no payment method. There is nothing to refund for demo access — no charge is ever made during the demo session.
Your first charge occurs only when you choose a plan at the end of your demo conversation with Grant. From that point, the refund policy for your chosen plan applies as described below.
The Blueprint plan is a one-time purchase for a single complete project.
If your project has not been started (zero advisory modules completed), you may request a full refund within 48 hours of purchase.
If your project is in progress (at least one but fewer than eight modules completed), you may request a partial refund within 7 days of purchase. The refund amount is calculated as $99 minus the value of completed modules. Each of the eight modules is valued equally at $12.37. For example, if three modules are completed, the refund is $99 minus $37.11 = $61.89.
If your project is fully completed (all eight modules and documents generated), no refund is available. The full value of the service has been delivered.
We offer a 30-day money-back guarantee on your first month of any monthly subscription. If you are not satisfied within the first 30 days of your first paid month, contact us for a full refund.
After the first 30 days, monthly subscriptions are non-refundable for the current billing period. You may cancel at any time and your access will continue until the end of the current billing period. You will not be charged for the following period.
Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days within a billing period after the first 30 days.
Annual subscriptions include a 30-day money-back guarantee from the date of first charge. If you cancel within the first 30 days, you will receive a full refund.
After 30 days, annual subscriptions are eligible for a pro-rata refund calculated as follows.
If your project has not been completed (fewer than eight advisory modules completed across all projects on the account), the refund is the annual price paid minus the monthly equivalent rate multiplied by the number of months elapsed, minus a 10% service fee applied to the refunded amount.
If your project has been fully completed (all eight modules completed and all documents generated for at least one project), the refund is the annual price paid minus the monthly equivalent rate multiplied by the number of months elapsed, minus a 15% service fee applied to the refunded amount. This fee reflects the full delivery of advisory value within a reduced time period.
The monthly equivalent rates used for pro-rata calculations are $79 per month for Starter annual and $149 per month for Builder annual.
An example for clarity: a Builder annual subscriber pays $1,299. They complete one full project in month one and then request cancellation. Calculation: $149 (one month equivalent) plus 15% service fee on the remaining $1,150 ($172.50) equals $321.50 in non-refundable value. Refund: $1,299 minus $321.50 = $977.50.
Refunds for annual plans are processed within 10 business days of approval.
Project credits are non-refundable once purchased. If a credit has not been used (no modules started on the associated project), we may issue a one-time courtesy refund at our discretion within 7 days of purchase. Contact help@the2ndchance.app.
We evaluate refund requests outside the standard policy on a case-by-case basis. Circumstances we consider include documented technical failures that prevented meaningful use of the Platform, billing errors resulting in duplicate charges, and serious personal circumstances communicated directly to our support team.
We do not issue refunds based on dissatisfaction with Grant's advisory outputs if the service functioned as described. AI advisory outputs are inherently judgment-based and may not align with every user's expectations — this is disclosed in our Terms of Service.
Send an email to help@the2ndchance.app with the subject line "Refund Request — [your account email]". Include your account email address, the plan or purchase you are requesting a refund for, the date of purchase, and a brief description of your reason. We will respond within 5 business days with a decision and, if approved, process the refund to your original payment method within 10 business days.
Different View of Business LLC Miami, Florida, USA help@the2ndchance.app